Forgive me if this has already been asked/answered. We continue (even after provider/staff education) to have e-prescriptions sent out under the wrong providers name.
As we understand it - the providers name that gets printed on the eRX is the name of the provider that is on the Telephone/Web encounter (not who it is assigned to). This is what we are running into:
1. Staff member takes a message from a pt requesting a refill, and they do not change the Provider name on the TE, but only assign it to the provider who will be refilling.
2. Provider who receives the TE does not realize (or pay attention) to the name of the provider on the TE, or even the name on the eRX screen of the provider. They get a message, then refill without looking at the providers name.
3. The eRX will transmit, and will not have their name on the prescription, but the name of the other provider.
4. Other provider gets an eRX refill notification at a later date, realize that they never even prescribed the medication, but rather one of our other providers.
Our providers have said that in previous versions of eCW, if they were to try to ePrescribe, and they were not listed as the Provider on the eRX encounter, they would get a pop up notification that there was a mismatch of providers (they do not remember the exact wording). In V10 they are no longer getting this notification.
How are other practices handling this? Is there still an option in V10 and we just do not have it enabled (our SAM is checking for us).
Oh - and one other question - is there anyway for a provider to change the Ordering Provider Name on the ePrescribe screen? Or must they always cancel out of that screen and go back to the TE to change the provider name there?